"Novell has announced comprehensive support for SuSE and Ximian on desktops, servers and laptops to allay CIOs' concerns about introducing Linux into the enterprise.
"Under six levels of premium service, customers will have access to 600 Linux engineers (nearly 70 percent of them are field technicians) from 10 support centers worldwide.
"'Customers making the move to open source, including Linux, need assurance that there will not be a decrease in the level of support they are accustomed to,' Christine Tenneson, system support services product manager at research firm IDC, said in a statement..."
